FAQ

Where is your show room located?

37 Lorong 23 Geylang, #09-01, Yu Li Industrial Building, Singapore 388371

What are your operating hours?

Mon - Fri from 8.30am to 5pm
Sat Closed
Closed on Sunday and Public Holidays

How long is your production time?

  • 7-10 working days upon order/artwork confirmation
  • Bulk order might take more than 10 working days
  • Express delivery will be subjected to availability upon request and urgent charges may be applicable

Are your prices quoted inclusive of GST?

All prices quoted are before GST

Are we able to include a logo to be printed on our trophies & medals?

Yes (per new logo/image charges is applicable if require)

What type of file/resolution are require for the new logo/image?

At least 300dpi, preferably in eps, pdf, jpeg, ai, psd file

Warranty

Due to the individual handcraft of each crystal/glass piece, uniformity in size, weight, shape and colour cannot be guaranteed. All glass or crystal items may have slight variations, such as tiny bubbles or flow marks and are not considered as defects. For crystal/glass awards with base, the base are shipped unattached, therefore please note that the ultraviolet gluing process may unavoidably produce slight bubbles, adhesive striations and other minor distortions.

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